Terms of Use

If you would like to place an order, you may do so via the website, fax, email or phone. Your name, phone number, business/shipping address and credit card details are needed in order to process your order.

Fax: 215-885-0852 
Phone: 1-800-442-3950 or 203-637-8366
Email: [email protected]

There is no minimum order. International customers can take part in our special International Customer Program, to learn more email [email protected] May Arts reserves the right to adjust prices at any time. 

Shipping/Delivery
We ship packages via Fedex or UPS ground. All orders are generally processed same business day if placed before 3pm EST. If you are placing an order in this time frame and need to guarantee it goes out same day, please leave a comment in the “notes” section at checkout and our warehouse team will make every effort to accommodate your request. FedEx next-day, second or third-day air service is available upon request. Express orders are shipped out same business day if placed before 3pm EST as well.

May Arts uses Fedex or USPS for international deliveries. Please be aware that May Arts will not be held responsible for any customs or import duties or taxes charged by your respective country. Customs vary from country to country, therefore we suggest you check the requirements in your country before placing an order. International orders shipped via Fedex typically arrive in three (3) to five (5) business days. International orders shipped via USPS typically arrive in seven (7) to twenty-one (21) business days. If you have a preference of shipping carried, please notify May Arts in the “notes” section at checkout, or let your customer service agent know when placing your order. May Arts will ship via Fedex unless your delivery zone is better for USPS. 

Out of Stocks and Order Adjustments
May Arts does not notify customers if at the time of fulfillment an item in the order is out of stock. If you see on your invoice for example “Ordered 1, Shipped 0” this means at the time the order was packed the SKU was out of stock. If you see an item has been canceled from your web order this also means the item was out of stock at the time your order was fulfilled. On rare occasions, inventory online can lag behind real-time inventory since we accept orders via fax, phone, live chat, email, sales reps, and the web. We make every effort to keep our inventory as accurate as possible so you do not experience out of stocks with your order. 

If you still wish to order the out of stock item canceled from your order, you can place a backorder by calling May Arts, which we will automatically fill as soon as we have more of the ribbon in stock. Backorders can only be held if there is a card on file. If the item is marked a discontinued item (noted underneath the price on the item’s product page) it will not be replenished and cannot be put on backorder. Customers are responsible for the backorder shipping cost. 

Returns
May Arts will accept returns and exchanges of unused merchandise within 30 days of the date the product was received. Returns and exchanges are for store credit only. Customers must include the invoice with the return in order to be processed. All returns will be charged a 15% restocking fee. Used merchandise, as well as merchandise damaged by the buyer, will not be eligible for a return or exchange.  All custom items are final sale and cannot be returned or exchanged. If you receive a damaged item from May Arts please contact May Arts immediately so they can resolve the issue for you. 

Samples
We are happy to send customers samples of our ribbon. Customers can request samples via phone or through a sample request form on the website. May Arts will send up to 12 samples at a time. Samples are six inches in length. There is a twenty-five cents fee for each ribbon sample above 12. Due to demand, sample requests are processed separately from orders and can take a minimum of 7 (seven) business days to complete and put in the mail. Samples are sent via regular mail (USPS) in a May Arts branded envelope. Please be aware that we do not send samples of discontinued items. Since this is a free service we do not guarantee any delivery dates. 

Payment
We accept payment by Visa, Mastercard, Discover and American Express. Credit card details are encrypted and transferred via our secure server for your protection.