If your package estimate was changed to pending, this does NOT mean the package is lost, it means UPS or Fedex have had a delay in delivering your package. We only see the same information you do on their sites, if you need more info you need to call Fedex or UPS’ customer service line and ask to speak to a customer service representative to get more information or open a trace. If the package has not been delivered twelve (12) days post Fedex or UPS’ original estimated delivery date, please contact May Arts with your claim number after you have opened a trace with them and we will refund you for the order.