May Arts performs quality assurance inspections on ribbons for accuracy and defects. However, we acknowledge that as a small business with hundreds of thousands of rolls in inventory that we may not catch everything. If you receive any ribbons with any defects (marks or spots on rolls, tears, broken spools, etc) please reach out to us immediately upon receiving your order by emailing sales@mayarts.com. We ask that all damaged ribbons are reported within 60 days of the date the order is received. If they are not reported in this timeframe May Arts reserves the right to not replace or issue a refund or store credit for the item.