We accept major credit cards including Visa, MasterCard, Discover, and American Express.
Mayarts.com ships orders to all locations within the United States and Puerto Rico, as well as internationally. Orders are processed and shipped Monday-Friday from 9am to 5:00pm EST. Orders need to be placed by 1:00pm ET to qualify for same day shipping. Our U.S. shipping options include standard, overnight, two-day, and three-day business shipping. Orders are generally shipped same-day, or within twenty-four (24) hours except for during busy holiday volume or during a sale.
Standard orders are processed once credit card authorization and verification have been obtained. Orders shipped via ground typically arrive in three (3) to seven (7) business days (not including holidays).
Ground Shipping Timetable
Please use the following timetable to determine when your package may be delivered. Ground delivery is an estimate only, and may depend on a number of variables. This estimate is in business days. Ground timetables are not guaranteed. The ongoing COVID-19 pandemic has affected ground shipping timelines drastically, the estimated delivery timeframes below may be different from the actual delivery time.
Currently, our rush shipment options are Overnight, 2-Day, and 3-Day shipping. These shipping options are at an additional cost above the flat rate or ground shipping option. Additional charges will be calculated at checkout. Rush orders need to be placed by 1:00pm ET to guarantee that they are shipped out same day.
Outside of the Contiguous United States & International Shipping
Orders from outside of the contiguous United States, as well as international orders do not qualify for the Standard Shipping flat rate fee. These orders will be sent using Fedex or UPS. Shipping charges will be calculated at checkout based on the destination. International orders have longer delivery times, typically arriving between 7 to 21 business days. International orders are subject to customs and duties charged by the recipient’s home country, as well as brokerage fees. May Arts is not responsible for these brokerage fees. Customers will be contacted by customs to pay the duties and fees to release their package, if they are not paid the package will not be released. Any packages not released by customs because the fees were unpaid are usually destroyed. If you do not pay the customs and duties and your package is destroyed, May Arts can issue a refund for the order minus the cost of shipping.
Out of Stock/Backorders
Mayarts.com accepts orders via a number of sources; online, live chat, email, fax, phone, and sales reps. This means on rare occasion online inventory may lag behind real-time inventory. If more than half of your order is out of stock, May Arts will contact you before shipping to confirm you still want your order. If more than half of your order is in stock May Arts will ship what is available and remove the cost of the item(s) from your order. We do NOT automatically backorder items, you must contact May Arts if you would like to backorder an item.
Mayarts.com follows all applicable taxing regulations for the areas where we do business. Taxes are charged according to the shipping address of your order.
Once your order has been shipped, we will notify you via e-mail of the shipment status. This e-mail will provide you with tracking information and the ability to access the status of your order from the convenience of your computer.
At Mayarts.com it is our goal to quickly process your order. The moment you submit your order, you can expect that we are immediately working to get it to you as quickly as possible. Due to this, we are unable to add or remove items from your order after it has been submitted. Orders can be canceled if the request is received the same day the order was placed before 3:00pm ET, subject to the order not being shipped.
Consumer Returns & Exchanges
May Arts will accept your return or exchange of unused or defective merchandise by mail. For consumer (retail) returns only, we will refund you for returns, accompanied by the original or copy of invoice or email order confirmation, within 30 days of the time the ribbon was received.
Returns will be in the form of a refund to the payment method used to place your order. Returns will be for the full amount paid, minus the shipping cost to get the product to you. Upon receiving a returned item, someone from our customer service team will reach out by email or phone to let you know we have received your returned items. This email will also notify you if your items are approved for a refund. Refunds will be applied within five (5) business days.
Final sale merchandise may not be returned or exchanged. Unused merchandise means both the ribbon and spool have not been used; we will not accept returns of used items which includes spool covers that have been marked/peeled/ or labeled with non-May Arts information.
The customer is responsible for the shipping cost of the returned item back to our warehouse.
Exchanges are for similarly priced items only. The customer will be charged our flat rate shipping fee of $5.95 to receive the new item.
Returns and exchanges must be addressed to the following:
May Arts Ribbon
2780 Limekiln Pike
Glenside PA 19038
Damaged Items – May Arts performs quality assurance inspections on ribbons for accuracy and defects. However, we acknowledge that as a small business with hundreds of thousands of rolls in inventory that we may not catch everything. If you receive any ribbons with any defects (marks or spots on rolls, tears, broken spools, etc) please reach out to us immediately upon receiving your order by emailing [email protected]. We ask that all damaged ribbons are reported within 60 days of the date the order is received. If they are not reported in this timeframe May Arts reserves the right to not replace or issue a refund or store credit for the item.