We accept major credit cards including Visa, MasterCard, Discover, and American Express.
Mayarts.com ships orders to all locations within the United States and Puerto Rico, as well as internationally. Orders are processed and shipped Monday-Friday from 9am to 5:00pm EST. Our U.S. shipping options include standard, overnight, two-day, and three-day business shipping. Orders are generally shipped same-day, or within twenty-four (24) hours except for during busy holiday volume.
Standard orders are processed once credit card authorization and verification have been obtained. Orders shipped via ground typically arrive in three (3) to seven (7) business days (not including holidays). Flat-rate shipping is only available for the continental United States. Our flat-rate shipping fee is $5.95. Your order does not need to meet a minimum to receive the flat rate.
Flat-Rate Shipping Timetable
Please use the following timetable to determine when your package may be delivered. This is an estimate only, and may vary depending on a number of variables. This estimate is in business days. We ship via Fedex SmartPost for flat-rate shipping. The ongoing COVID-19 pandemic has affected ground shipping timelines drastically, the estimated delivery timeframes below may be different from the actual delivery time.
Ground Shipping Timetable
Please use the following timetable to determine when your package may be delivered. Ground delivery is an estimate only, and may depend on a number of variables. This estimate is in business days. Ground timetables are not guaranteed. The ongoing COVID-19 pandemic has affected ground shipping timelines drastically, the estimated delivery timeframes below may be different from the actual delivery time.
Currently, our rush shipment options are Overnight, 2-Day, and 3-Day shipping. These shipping options are at an additional cost above the flat rate or ground shipping option. Additional charges will be calculated at checkout. Rush orders need to be placed by 1:00pm ET to guarantee that they are shipped out same day.
Outside of the Contiguous United States & International Shipping
Orders from outside of the contiguous United States, as well as international orders do not qualify for the Standard Shipping flat rate fee. These orders will be sent using Fedex or UPS. Shipping charges will be calculated at checkout based on the destination. International orders have longer delivery times, typically arriving between 7 to 21 business days.
Out of Stock/Backorders
Mayarts.com accepts orders via a number of sources; online, live chat, email, fax, phone, and sales reps. This means on rare occasion online inventory may lag behind real-time inventory. If more than half of your order is out of stock, May Arts will contact you before shipping to confirm you still want your order. If more than half of your order is in stock May Arts will ship what is available and remove the cost of the item(s) from your order. We do NOT automatically backorder items, you must contact May Arts if you would like to backorder an item.
Mayarts.com follows all applicable taxing regulations for the areas where we do business. Taxes are charged according to the shipping address of your order.
Once your order has been shipped, we will notify you via e-mail of the shipment status. This e-mail will provide you with tracking information and the ability to access the status of your order from the convenience of your computer.
At Mayarts.com it is our goal to quickly process your order. The moment you submit your order, you can expect that we are immediately working to get it to you as quickly as possible. Due to this, we are unable to add or remove items from your order after it has been submitted. Orders can be canceled if the request is received the same day the order was placed before 3:00pm ET, subject to the order not being shipped.
Consumer Returns & Exchanges
May Arts will accept your return or exchange of unused or defective merchandise by mail. For consumer returns only, we will refund you for returns, accompanied by the original or copy of invoice or email order confirmation, within 30 days of the time the ribbon was received.
Returns will be in the form of a refund to the payment method used to place your order. Returns will be for the full amount paid, minus the shipping cost to get the product to you. Upon receiving a returned item, someone from our customer service team will reach out by email or phone to let you know we have received your returned items. This email will also notify you if your items are approved for a refund. Refunds will be applied within five (5) business days.
Final sale merchandise may not be returned or exchanged. Unused merchandise means both the ribbon and spool have not been used; we will not accept returns of used items which includes spool covers that have been marked/peeled/ or labeled with non-May Arts information.
The customer is responsible for the shipping cost of the returned item back to our warehouse.
Exchanges are for similarly priced items only. The customer will be charged our flat rate shipping fee of $5.95 to receive the new item.
Returns and exchanges must be addressed to the following:
May Arts Ribbon
Attn: Retail Returns
2780 Limekiln Pike
Glenside PA 19038