Tell me about the May Arts Free Freight Program?
For our high volume customers, we offer a special added benefit of the free freight program to make choosing May Arts Ribbon an easy decision. All orders with a subtotal over $300 going to the continental United States will receive free ground shipping. The shipping cost will be deducted and shown in the cart and on the invoice you receive when your order ships.
Do you have a catalog?
Yes, in addition to our website, we print a supplemental catalog twice a year in coordination with our new releases. We also do a yearly E-Catalog of all of our available ribbons that can be found in the Resources section of the website. If you would like to request the most recent supplemental print catalog, please call 1-203-637-8366 or request via email using our contact form.
Request a Catalog
Are you a wholesaler only?
May Arts sells directly to businesses only. You may only purchase wholesale ribbons if you have a Tax ID or EIN number. If you are a consumer wishing to purchase ribbon you may do so through one of our suppliers by visiting the retail locator page.
What types of ribbons do you carry?
We carry satin, sheer, trims, metallic, grosgrain, ric rac, taffeta, velvet, iridescent and many other materials in a wide variety of colors, styles and patterns. With our extensive selection, you are sure to find the right ribbon to suit your specific needs.
In what size increments do you sell ribbon?
Our ribbons are sold by the individual roll in a wide variety of lengths and widths.
How many yards are in a roll?
May Arts only sells full rolls. Individual roll lengths vary, and can be anywhere from 25 yards to 400 yards. Please note the individual product description to see the yard length for each roll. The following are the approximate yards per roll for each width of ribbon. This is not a guaranteed yard per roll since yardage is dependent on the type of ribbon.
Ribbon Width Yards Per Roll 1/8” to ¼” 50yds – 100yds 3/8” 50yds 5/8” 50yds ½” 50yds ¾” 30yds 7/8” 30yds 1 ½” 25yds 2” 25yds 3” 20yds 4” 20yds 5” 20yds
How do I place my order?
Multiple Ways To Order
Toll Free: 1-800-442-3950
Local Sales Rep
At May Arts we recognize that our customer preferences vary. We encourage you to use the order method that works best for your company. First time customers will be required to answer some basic information about their business before being able to shop with May Arts.
May Arts reserves the right to institute price list increases at any time.
How do I place an order online?
Ordering from May Arts is easy. Once you have located a product you are interested in purchasing, you may select the quantity and width/color from the dropdown menus and then add the item to your cart. The item will then be transferred to your online shopping cart. When you have finished making your selections, click on “My Cart” on the top right of your screen in order to begin the checkout process. At this time, follow the prompts regarding payment and shipping information to complete the process. Your order information will then be reviewed and processed by our expert customer service staff.
Please note: your credit card will not be charged until the order has shipped.
How do I know if my order was placed?
You will receive an e-mail confirmation within minutes of placing your order. If this does not occur, please contact us for assistance.
What if I need to make an adjustment to my order?
If this need should arise, you can edit your order online or you can contact one of our customer service representatives at 1-800-442-3950 or 203-637-8366. You can also email us at [email protected]. If your order has not already been shipped, we will make every effort to accommodate your request.
What payment options are available?
We accept payment by Visa, MasterCard, Discover and American Express.
How can I contact you?
We have a helpful team of Ribbon Experts ready to help you find the right product for your business.
Phone: 1-800-442-3950 or 203-637-8366
Email: [email protected]
Is your site secure?
May Arts uses industry standard SSL encryption to ensure that privacy is maintained with every transaction. Your credit card information is transmitted in a secure, encrypted format for your protection.
Do you send out samples of your ribbons?
We are very happy to send customers samples of our ribbon. Customers can request samples via phone or by contacting us via email. May Arts will send up to 12 samples at a time, per customer. Customers will be charged twenty-five cents for each sample above 12. Sample requests are processed separately from wholesale orders, and due to demand can take a minimum of 7 business days to process and put in the mail. Samples will be sent regular mail (USPS) in a May Arts branded envelope. Please be aware we do NOT send samples of discontinued items.
What should I do if I am having trouble ordering?
We do everything we can to ensure that shopping with us is as easy as possible. However, if you are having any difficulty placing your order, please call or email us. Our staff will be happy to help you complete the order process. You can contact us by e-mail at [email protected] or by telephone at 1-800-442-3950.
Why is my promo code not working?
All promo codes must be entered as shown in the promotional offer. Typically, all of our promo codes are all capitalized letters. The code must be entered into the “promo code” box at checkout. You must click the “apply” button for it to apply to the cart. If your promo code still does not work, please review the specific promotional offer rules or contact one of our customer service representatives to see if it can be applied to your order.
Unless otherwise stated, most promotional offers can only be used once per customer and cannot be combined with other promotional offers. For promotional codes that must reach a certain dollar amount, you will need to make sure your order subtotal reaches this amount for the promotion to be applied. Promotions can only be applied from the release of the promotional code until the promotional code expiration date, and cannot be applied to past orders.
How can I find out the status of my order?
Once you have successfully completed your online order, we will send you an e-mail acknowledging receipt of your order with a confirmation number. You will also receive an email confirmation when your order is shipped. If at any time you need information concerning the status of your order, you can login to the online store and go to “My Account,” where you can view your account information and the status of existing orders, as well as your past orders. You can also contact us via e-mail at [email protected] or by telephone at 1-800-442-3950 or 1-203-637-8366.
Note: In order for us to best serve you, please have your order number available when contacting us.
An item is missing from my order?
May Arts does not notify customers if at the time of fulfillment an item in the order is out of stock. If you see on your invoice for example “Ordered 1, Shipped 0” this means at the time the order was packed the SKU was out of stock. If you see an item has been canceled from your web order this also means the item is out of stock.
What if an item is out of stock?
If an item is out of stock, this will be indicated as you are placing your order on the website. If you still wish to order the selected item, you can place a backorder by calling May Arts, which we will fill as soon as we have more of the ribbon in stock. If the item is marked a discontinued item it will not be replenished and cannot be put on backorder.
How fast do orders get shipped?
We keep over 5,000 styles in-stock and most orders placed before 4:00pm EST typically get shipped out same day, unless items in the order are out of stock or the order was placed on a weekend. If items are out of stock we will contact you to see if we can do a partial shipment to get the rest of your order out the door.
Orders shipped via ground generally arrive in five (5) to eight (8) business days (Monday-Friday, not including Holidays) depending on location. For orders shipped ground, we recommend using the UPS Ground Map to get a more accurate estimate based on zip code. Orders with “Next Day”, “2 Day”, and “3 Day” shipping are sent same day, unless the order is placed after 4:00pm EST or on a weekend or Holiday. Orders placed after 4:00pm tagged for rush shipment will be processed to be shipped the next morning at the start of the business day. Rush shipments are sent via Fedex. FOB is Glenside, PA. Don’t forget about our everyday free freight program! Orders shipping to the continental United States with a subtotal over $300 ship ground for free!
Do you ship internationally?
Yes, May Arts ships both domestically in the United States and internationally. Your order will be billed in U.S. Dollars. We are also represented by distributors in many international countries who your company can choose to purchase ribbon from. You can find a list of our international distributors in the “Distributor Listing” page to see if there are any in your local area. As an international customer, you are also eligible for the May Arts International Program which gives you certain discounts and promotions. You can learn more about this by registering or asking one of our customer service representatives.
May Arts uses Fedex or USPS for international deliveries. Please be aware that May Arts will not be held responsible for any customs or import duties or taxes charged by your respective country. Customs vary from country to country, therefore we suggest you check the requirements in your country before placing an order. International orders shipped via Fedex typically arrive in three (3) to five (5) business days. International orders shipped via USPS typically arrive in seven (7) to twenty-one (21) business days. If you have a preference of shipping carried, please notify May Arts in the “notes” section at checkout, or let your customer service agent know when placing your order. May Arts will ship via Fedex unless your delivery zone is better for USPS.
Do you accept Special Orders?
For special orders please call us directly so we can work with you to find the perfect product for your business needs.
For volume pricing, or inquiries about different roll sizes, please contact [email protected]
Is there a minimum order amount for purchases?
May Arts currently has no minimum. Businesses can purchase one of any roll. For further questions, or special requests, please contact us directly.
What is your return policy?
May Arts will accept returns and exchanges of unused merchandise within 30 days of the date the product was received. Returns are for store credit only. Customers must include the invoice with the return in order to be processed. Please make note on the invoice why you are returning the item and if you would like a store credit or to exchange the items. If you would like to exchange the items please note which items you would like to replace your returned items with. A May Arts customer service representative will contact you to confirm your request. A 15% restocking fee does apply to returns. All customized products are final sale and cannot be returned or exchanged. The customer is responsible for paying for the cost of shipping the returned items back to May Arts, unless the product is being returned due to damages or defects. We suggest you request free samples of any of our products to ensure ribbon fits your needs before ordering.
Please send returns to:
May Arts Ribbon
ATTN: Returns Department
2780 Limekiln Pike
Glenside PA 19038
Do you have a storefront?
May Arts is the leading supplier of quality ribbons. However, we do not maintain a traditional storefront business. Therefore, we make every attempt to make shopping at our online store a pleasant and effortless experience. If you wish to see our ribbon in person, you may visit us at one our trade shows.
We also have a small showroom at our warehouse in Pennsylvania that customers may visit. We ask that customers schedule an appointment in advance. Please be aware we are in the process of moving warehouses, and our showroom is temporarily closed as of April 18, 2017. We will post a notice when the showroom has reopened at our new location.
Does May Arts have Sales Reps & Distributors?
May Arts does have an international network of sales representatives who work with customers in specific geographic areas to assist customers in placing orders. To find a sales representative close to you, click here for more info. If you are interested in joining the May Arts sales network, please contact [email protected] to speak with our sales director.
May Arts is also looking for distributors committed to showcasing the May Arts brand. If you are an international distributor looking to add quality, classic ribbon to your product line then our Distributor Program may be the right fit for you. To learn more about how to qualify, visit our Distributor Program page.