Last Updated: 10/7/2025

By using our website, placing an order, or engaging with our services, you agree to the following Terms & Conditions. Please review them carefully. If you do not agree, you may not use our site or services.

1. General

These Terms govern your use of the May Arts website and the purchase of our products.

We reserve the right to update, change, or replace any part of these Terms at any time. The version posted at the time of purchase applies to your order.

2. Orders & Acceptance

• All orders are subject to availability and acceptance by May Arts.
• Orders placed after 1:00 PM ET may not qualify for same-day processing.
• Once your order is confirmed, you’ll receive a confirmation email.
• Orders cannot be modified or canceled once processed. If you need to cancel, contact us before 3:00 PM ET on the same day, provided the order hasn’t shipped.

3. Pricing & Payment

• Prices are listed in U.S. dollars and may change without notice.
• Applicable taxes will be added at checkout based on your shipping address.
• We accept all major credit cards (Visa, MasterCard, Discover, American Express).
• Payment must clear before shipment.

4. Shipping & Delivery

• We proudly ship across the U.S., Puerto Rico, and internationally.
• Orders are processed Monday–Friday, 9:00 AM to 5:00 PM ET.
• Express shipping (2-Day, 3-Day, or Next Day) must be placed by 1:00 PM ET for same-day dispatch.
• Delivery times are estimates, not guarantees.
• Once the carrier accepts the package, May Arts Ribbon is not responsible for delays caused by weather, customs, or carrier errors.
• You are responsible for any customs, duties, or import taxes for international orders.

For more details, please review our Returns, Shipping & Refund Policy.

5. Inventory & Backorders

• While we work hard to keep our inventory up to date, availability is not guaranteed.
• If an item is out of stock, we’ll contact you.
• We do not automatically backorder items.
• If a significant portion of your order is unavailable, we’ll reach out to confirm how you’d like to proceed.

6. Returns & Exchanges

We want you to love your ribbon!

• Returns or exchanges are accepted within 30 days of delivery for unused or defective items.
• Return shipping costs are the responsibility of the customer.
• Refunds are processed to the original payment method once items are received and inspected.
• Original shipping charges are non-refundable.
• Exchanges for items of similar value ship via USPS Ground Advantage (free).
• Cut ribbons, clearance, and custom orders are final sale.

By accepting these Terms & Conditions, you also agree to our Returns, Shipping & Refunds Policy. For detailed information visit our Returns, Shipping & Refunds Policy.

7. Defective or Damaged Goods

If your order arrives damaged or defective, please contact us within 60 days of receipt. We may request photos or the return of the product for evaluation. If confirmed, we’ll offer a refund, replacement, or store credit at our discretion.

8. Intellectual Property

All content on our website, including images, text, designs, and logos, is the property of May Arts Ribbon and is protected by copyright and trademark laws. You may not copy, reproduce, or distribute our materials without written permission.

9. Limitation of Liability

May Arts Ribbon shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or website. Our total liability will never exceed the amount you paid for the product in question.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Governing Law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law principles. Any disputes shall be resolved in the courts located in Montgomery County, PA.

12. Contact Us

Have questions? We’re here to help.

May Arts Ribbon
2780 Limekiln Pike
Glenside, PA 19038

📧 sales@mayarts.com
📞 1-800-442-3950