What is your return policy?
May Arts will accept returns and exchanges of unused merchandise within 30 days of the date the product was received. Customers must include the invoice with the return in order to be processed. Please make note on the invoice why you are returning the item and if you are exchanging the items. If you would like to exchange the items please note which items you would like to replace your returned items with. A May Arts customer service representative will contact you to confirm your request. The customer is responsible for paying for the cost of shipping the returned items back to May Arts, unless the product is being returned due to damages or defects. Unused merchandise means both the ribbon and spool have not been used; we will not accept returns of used items which includes spool covers that have been marked/peeled/ or labeled with non-May Arts information.
General Public/Consumer Returns – No restocking fee will be applied. You will receive a full refund of the purchase price of the ribbon.
Business Pricing Returns – Returns are for store credit only. A 15% restocking fee does apply to returns. All customized products are final sale and cannot be returned or exchanged. We suggest you request free samples of any of our products to ensure ribbon fits your needs before ordering.
Please send returns to:
May Arts Ribbon
ATTN: Returns Department
2780 Limekiln Pike
Glenside PA 19038