**Please read these terms and conditions in full as these are the same terms and conditions you must agree to before placing an order online. The information below will answer any questions about shipping, returns, order adjustments and more.**

We accept major credit cards including Visa, MasterCard, Discover, and American Express.

Mayarts.com ships orders to all locations within the United States and Puerto Rico, as well as internationally. Orders are processed and shipped Monday-Friday from 9am to 5:00pm EST. Orders need to be placed by 1:00pm ET to qualify for same day shipping. Our U.S. shipping options include ground, next day (overnight), two-day, and three-day business shipping. Orders are generally shipped same-day, or within twenty-four (24) hours except for during busy holiday volume or during a sale.

Have questions about understanding our SKU codes, using coupon codes and more? Check out our FAQs.

Standard Shipping
Standard orders are processed once credit card authorization and verification have been obtained. By purchasing with May Arts you are giving us permission to ship your order via one of the following carriers (Fedex, UPS, or USPS) and therefore agreeing to their terms of service. 

Ground Shipping Timetables
Please use the following timetable to determine when your package may be delivered. Ground (including Ground Advantage) delivery is an estimate only, and may depend on a number of variables. This estimate is in business days. Ground timetables are NOT guaranteed. May Arts is not responsible for any packages that arrive outside the estimated timetable. Order timelines for orders shipped from November-December may fluctuate due to heavy volume and possible weather delays as reported by UPS, Fedex, and USPS.

Orders under $250 will ship USPS Ground Advantage unless you choose “Ground” which is UPS or Fedex. If you live outside the contiguous United States (Alaska, Hawaii, Puerto Rico, Guam) or are a residential address your package may be shipped via USPS. 

USPS Ground Advantage

Fedex
The map below is the estimate for the regular Fedex Ground service. If your order was shipped via Fedex Ground Economy, please add 1-3 days to the estimates below when trying to estimate delivery.

UPS

Rush Shipping
Currently, our express shipment options are Next Day (Overnight), 2-Day, and 3-Day shipping. These shipping options are at an additional cost above the ground shipping option. Additional charges will be calculated at checkout. Express orders need to be placed by 1:00pm ET to guarantee that they are shipped out same day (M-F). Express shipping estimates are still BUSINESS DAYS only. We do not offer overnight – Saturday delivery. 

Outside of the Contiguous United States & International Shipping
Orders from outside of the contiguous United States, as well as international orders do not qualify for the ground fee. Order shipping outside the contiguous United States (Alaska, Hawaii, Puerto Rico, Guam) are generally shipped via USPS. International orders are generally shipped using Fedex or UPS, or USPS if your address is recommended for this service by the shipping software. If you are a Canadian customer and prefer shipping via USPS, please leave a note in the “Notes” section at checkout requesting use of USPS, as this may help lower brokerage fees. Shipping charges will be calculated at checkout based on the destination. International orders have longer delivery times, typically arriving between 7 to 21 business days. International orders are subject to customs and duties charged by the recipient’s home country, as well as brokerage fees. May Arts is not responsible for these brokerage fees. Customers will be contacted by customs to pay the duties and fees to release their package, if they are not paid the package will not be released. Any packages not released by customs because the fees were unpaid are usually destroyed. If you do not pay the customs and duties and your package is destroyed, May Arts can issue a refund for the order minus the cost of shipping. 

Out of Stock/Backorders
Mayarts.com accepts orders via a number of sources; online, live chat, email, fax, phone, and sales reps. This means on rare occasion online inventory may lag behind real-time inventory. If more than half of your order is out of stock, May Arts will contact you before shipping to confirm you still want your order. If more than half of your order is in stock May Arts will ship what is available and remove the cost of the item(s) from your order. A revised invoice will be included in the box with your order, as well as be attached to the tracking email when your order ships. We do NOT automatically backorder items, you must contact May Arts if you would like to backorder an item.

Taxes
Mayarts.com follows all applicable taxing regulations for the areas where we do business. Taxes are charged according to the shipping address of your order. 

Order Status
Once your order has been shipped, we will notify you via e-mail of the shipment status. This e-mail will provide you with tracking information and the ability to access the status of your order from the convenience of your computer. 

At Mayarts.com it is our goal to quickly process your order. The moment you submit your order, you can expect that we are immediately working to get it to you as quickly as possible. Due to this, we are unable to add or remove items from your order after it has been submitted. Orders can be canceled if the request is received the same day the order was placed before 3:00pm ET, subject to the order not being shipped.

Consumer Returns & Exchanges
May Arts will accept your return or exchange of unused or defective merchandise by mail. For consumer (retail) returns only, we will refund you for returns, accompanied by the original or copy of invoice or email order confirmation, within 30 days of the time the ribbon was received.

Retail returns will be in the form of a refund to the payment method used to place your order. Returns will be for the full amount paid, minus the shipping cost to get the product to you. Upon receiving a returned item, someone from our customer service team will reach out by email or phone to let you know we have received your returned items if you are asking for an exchange. 

Final sale merchandise may not be returned or exchanged. Unused merchandise means both the ribbon and spool have not been used; we will not accept returns of used items which includes spool covers that have been marked/peeled/ or labeled with non-May Arts information.

The customer is responsible for the shipping cost of the returned item back to our warehouse.

Exchanges are for similarly priced items only. Exchanges will ship for free using the USPS Ground Advantage service. If you prefer a speedier shipping option, you will be required to pay for that service.

Returns and exchanges must be addressed to the following:
May Arts Ribbon
Attn: Returns
2780 Limekiln Pike
Glenside PA 19038

Damaged Items – May Arts performs quality assurance inspections on ribbons for accuracy and defects. However, we acknowledge that as a small business with hundreds of thousands of rolls in inventory that we may not catch everything. If you receive any ribbons with any defects (marks or spots on rolls, tears, broken spools, etc) please reach out to us immediately upon receiving your order by emailing sales@mayarts.com. We ask that all damaged ribbons are reported within 60 days of the date the order is received. If they are not reported in this timeframe May Arts reserves the right to not replace or issue a refund or store credit for the item.

Fedex or UPS Is Saying My Package Has Been Delivered But I Don’t Have It/ It Is Marked Pending
If your order is showing it was delivered but you do not have it you must first contact Fedex customer service at 1 (800) 463-3339 or UPS customer service at 1 (800) 742-5877 to open a trace on the package. If they cannot find the package after a minimum of 3 days from opening the trace, please contact us at sales@mayarts.com with the claim number and we will issue a refund.

If your package estimate was changed to pending, this does NOT mean the package is lost, it means UPS or Fedex have had a delay in delivering your package. We only see the same information you do on their sites, if you need more info you need to call Fedex or UPS’ customer service line and ask to speak to a customer service representative to get more information or open a trace. If the package has not been delivered twelve (12) days post Fedex or UPS’ original estimated delivery date, please contact May Arts with your claim number after you have opened a trace with them and we will refund you for the order.

My Package was Shipped with USPS Ground Advantage and is Taking a Strange Route to Get to Me
If an order is marked as delivered by Fedex or UPS but you do not have the package please first check with any neighbors, or a condo or apartment shipping office if applicable, to see if the order was delivered to someone else. If you still have not found the package, please first contact either Fedex or UPS’ customer service so they can put a trace on the package for you. This must be done within 10 days after the package was marked as delivered so they can trace it. May Arts has no more information than what you see on Fedex or UPS’ websites. After their automated prompts, ask to speak with a customer service representative to be transferred. UPS can be contacted at 1 (800) 742-5877. Fedex can be contacted at 1 (800) 463-3339. They will open a case for you, and you should get an update within 3 days. We will get a copy of the case that has been opened. If they cannot find your package after this time, please email us and we can refund your order.