May Arts sources its ribbons from many different manufacturers and suppliers across the globe. Colors across series or families; example: SX series and GN series will not be exact matches. However, colors within series that have multiple widths; example: SX-25 (2.5″),  SX-15 (1.5″), SX-34 (3/4″), and SX-38 (3/8″) are intended to have the same color. The only time this will differ is with the silk series across their different widths since the silks are hand-dyed and different batches may vary slightly due to environmental differences at time of dyeing.

May Arts’ color codes are the last numbers after the series or width indicator.

May Arts’ color codes will give you a general guideline of what the color will be. Examples below:
01…whites
02…champagnes
03…navies
04…teals
05…lavenders
09…ivories
10…black or natural jute threads
12…peaches
14…reds
15…greens
16…olives
17…light pinks
22…hot pinks and fuchsias
27….yellows
28…oranges
31…greys and silvers
34…light blues
35…taupes
47…violets and dark purples
94…robin’s egg blues
95…dark greys
96…turquoises

May Arts’ bulk rolls are not guaranteed to be continuous lengths. While the majority of our rolls will be continuous, during the weaving & rolling process some rolls may have cut lengths. No cuts should be found within the first 3 yards of the roll.

– Rolls 5 yards and under should have no cut lengths.
– Rolls 10 yards – 29 yards can have up to 1 cut length.
– Rolls 30 yards – 49 yards can have up to 2 cut lengths.
– Rolls 50 yards – 99 yards can have up to 3 cut lengths.
– Rolls 100 yards – 199 yards can have up to 4 cut lengths.

If you come across a roll that does not meet these criteria, please contact sales@mayarts.com for a replacement roll within 30 days of the date the product is received.

All promo codes must be entered as shown in the promotional offer. Typically, all of our promo codes are all capitalized letters. The code must be entered into the “promo code” box at checkout. You must click the “apply” button for it to apply to the cart. If your promo code still does not work, please review the specific promotional offer rules or contact one of our customer service representatives to see if it can be applied to your order.

Unless otherwise stated, most promotional offers can only be used once per customer and cannot be combined with other promotional offers. For promotional codes that must reach a certain dollar amount, you will need to make sure your order subtotal reaches this amount for the promotion to be applied. Promotions can only be applied from the release of the promotional code until the promotional code expiration date, and cannot be applied to past orders or future ships.

All orders ship from Glenside, Pennsylvania. We keep over 2,000 styles in-stock and most orders placed before 1:00pm EST typically get shipped out same day Monday-Friday, unless items in the order are out of stock or the order was placed on a weekend or are experiencing heavy volume. Expect longer order processing times during the winter holiday season. If you are placing an order in this time frame and want to express the need for it to go out same day, please leave a comment in the “notes” section at checkout and our warehouse team will make every effort to accommodate your request. You can also email sales@mayarts.com with your order number requesting your specified ship by date. Next-day, second or third-day air service is available upon request. Express orders are shipped out same business day if placed prior to 1pm ET (M-F) as well.

Orders shipped via ground generally arrive in two (2) to eight (8) business days (Monday-Friday, not including Holidays) depending on location. We recommend viewing the transit maps for Fedex, UPS and USPS on our Terms of Use page for a better estimate. Orders with “Next Day”, “2 Day”, and “3 Day” shipping are sent same day, unless the order is placed after 1:00pm ET or on a weekend or Holiday. Orders placed after 1:00pm tagged for rush shipment will be processed to be shipped the next morning at the start of the business day. Rush shipments are sent via Fedex or UPS.

Domestic (United States) orders are shipped via Fedex, UPS, or USPS depending on what route our shipping program states is best for your address. If you prefer we use one service over the other, please leave a note in the “notes” section at checkout. If you have your own shipping account, please leave a note in the “notes” section at checkout with the account number and company information associated with the account. Ground and Express shipment time estimates are BUSINESS days and do not include weekends. Time estimates the number of days from the date it shipped (example: Fedex Ground estimate is 2 business days, your order ships on a Thursday, the estimated time of arrival is Monday). Ground shipment time estimates are NOT guaranteed by Fedex, UPS or USPS therefore May Arts is not responsible for any packages that arrive outside the estimated timetable. 

Yes, May Arts ships both domestically in the United States and internationally. Your order will be billed in U.S. Dollars. We are also represented by distributors in some international countries who your company can choose to purchase ribbon from. Our biggest distributor is in the United Kingdom S.E. Simons.

May Arts  typically uses UPS or Fedex for international deliveries. USPS may be used if our shipping program determines it is the best carrier for your address. If you are a Canadian customer and prefer shipping via USPS, please leave a note in the “Notes” section at checkout requesting use of USPS, as this may help lower brokerage fees. Shipping charges will be calculated at checkout based on the destination. Please be aware that May Arts will not be held responsible for any customs or import duties or taxes charged by your respective country. Customs vary from country to country, therefore we suggest you check the requirements in your country before placing an order. International orders shipped via Fedex or UPS typically arrive in three (3) to nine (9) business days. Orders shipped via USPS can arrive anywhere from three (3) to twenty-one (21) business days. If you have a preference of shipping carrier, please notify May Arts in the “notes” section at checkout, or let your customer service agent know when placing your order. May Arts does not have a regular pickup with USPS so packages shipping USPS may be delayed.

For international businesses; you are also eligible for the May Arts International Program which gives you certain discounts and promotions. The International Customer Program gives a discount off of May Arts’ prices to help offset the cost of shipping, as well as any import customs and duties you may be required to pay by your country. You can learn more about this by registering or asking one of our customer service representatives via sales@mayarts.com. Some customers may still find international shipping costs prohibitive. If you have a shipping carrier you have a better rate through, you can request we use it in the “notes” section at checkout. Please leave the name of the carrier, your account number, and any other pertinent info that will allow us to bill to this account. You will be refunded the May Arts shipping charge when your order is processed.

When May Arts ships your order a tracking email is sent to the email provided with your order at checkout. If you do not see a tracking email, please check your spam folder for an email from “sales@mayarts.com”. The email subject line should read “Track your order from May Arts Ribbon Order #[Order Number]”. Please add our email address to your address book so future emails are not sent to your spam folder.

If an order is showing “Pending” with no delivery date, this means Fedex or UPS have had a delay in sending your package. This does NOT mean the package is lost. Ground shipping timelines are not guaranteed by Fedex or UPS so delays are possible. They will update their website when they have an estimated delivery date available. May Arts has no more information than what you see on Fedex or UPS’ websites. If you need more info you need to call Fedex or UPS’ customer service line and ask to speak to a customer service representative to get more information or open a trace. If the package has not been delivered seven (7) days post Fedex or UPS’ original estimated delivery date, please contact May Arts with your claim number after you have opened a trace with them and we will refund you for the order upon confirmation with Fedex or UPS. It is possible the original package will still be delivered so we will give you a return label to return the original package if it arrives. UPS can be contacted at 1 (800) 742-5877. Fedex can be contacted at 1 (800) 463-3339.

If an order is marked as delivered by Fedex or UPS but you do not have the package please first check with any neighbors, or a condo or apartment shipping office if applicable, to see if the order was delivered to someone else. If you still have not found the package, please first contact either Fedex or UPS’ customer service so they can put a trace on the package for you. May Arts has no more information than what you see on Fedex or UPS’ websites. After their automated prompts, ask to speak with a customer service representative to be transferred. UPS can be contacted at 1 (800) 742-5877. Fedex can be contacted at 1 (800) 463-3339. They will open a case for you, and you should get an update within 3 days. We will get a copy of the case that has been opened. If they cannot find your package after this time, please email us and we can refund your order.

If your package estimate was changed to pending, this does NOT mean the package is lost, it means UPS or Fedex have had a delay in delivering your package. We only see the same information you do on their sites, if you need more info you need to call Fedex or UPS’ customer service line and ask to speak to a customer service representative to get more information or open a trace. If the package has not been delivered twelve (12) days post Fedex or UPS’ original estimated delivery date, please contact May Arts with your claim number after you have opened a trace with them and we will refund you for the order.

May Arts does not notify customers if at the time of fulfillment an item in the order is out of stock. If you see on your invoice for example “Ordered 1, Shipped 0” this means at the time the order was packed the SKU was out of stock. If you see an item has been canceled from your web order this also means the item is out of stock.

Since May Arts accepts orders online as well as via fax, email, phone, live chat, trade shows, and sales reps, online inventory may lag behind real-time inventory on rare occasion.

The Everyday Free Freight Program is for business customers only. For our high volume customers, we offer a special added benefit of the free freight program to make choosing May Arts Ribbon an easy decision. All orders with a subtotal over $300 going to the contiguous United States will receive free ground shipping. The shipping cost will be deducted and shown in the cart and on the invoice you receive when your order ships.

May Arts will accept returns and exchanges of unused merchandise within 30 days of the date the product was received. Customers must include the invoice with the return in order to be processed. Please make note on the invoice why you are returning the item and if you are exchanging the items. If you would like to exchange the items please note which items you would like to replace your returned items with. A May Arts customer service representative will contact you to confirm your request. The customer is responsible for paying for the cost of shipping the returned items back to May Arts, unless the product is being returned due to damages or defects. Unused merchandise means both the ribbon and spool have not been used; we will not accept returns of used items which includes spool covers that have been marked/peeled/ or labeled with non-May Arts information.

General Public/Consumer Returns – No restocking fee will be applied. You will receive a full refund of the purchase price of the ribbon.

Business Pricing Returns – Returns are for store credit only. A 15% restocking fee does apply to returns. All customized products are final sale and cannot be returned or exchanged. We suggest you request free samples of any of our products to ensure ribbon fits your needs before ordering.

Please send returns to:
May Arts Ribbon
ATTN: Returns Department
2780 Limekiln Pike
Glenside PA 19038

May Arts performs quality assurance inspections on ribbons for accuracy and defects. However, we acknowledge that as a small business with hundreds of thousands of rolls in inventory that we may not catch everything. If you receive any ribbons with any defects (marks or spots on rolls, tears, broken spools, etc) please reach out to us immediately upon receiving your order by emailing sales@mayarts.com. We ask that all damaged ribbons are reported within 60 days of the date the order is received. If they are not reported in this timeframe May Arts reserves the right to not replace or issue a refund or store credit for the item.

International customers can shop with our current distributors listed here. Shopping with one of our international distributors may be preferred if you would not like to incur the costs of international shipping, and customs and duty fees.

May Arts is looking for distributors committed to showcasing the May Arts brand. If you are an international distributor looking to add quality, classic ribbon to your product line then our Distributor Program may be the right fit for you. To learn more about how to qualify, visit our Distributor Program page.

Yes, we respond to all chat messages you leave when a chat member isn’t available to help or we are offline outside of business hours. Customer service is available Monday – Friday from 9am to 5pm ET. We respond to offline messages through email. We will reply to your message using the email address you provide when filling out your information for live chat. Our reply is coming from sales@mayarts.com. If you do not see it in your inbox please check your spam folder.

May Arts was founded in the early 1980’s in Riverside, Connecticut. The original products were high-end silk flowers, which were decorated using quality ribbons. The decorative ribbons proved so popular among customers that the business gradually evolved into a dedicated ribbon wholesaler. May Arts’ founder Mae wanted ribbon lovers in the United States to experience high-end decorative ribbon from her home country of Taiwan, a tradition we are still proud of today, even as we expand to offer more products made in Colombia, Vietnam, China, the United States, and Italy.

As a family-owned and operated business, May Arts began a long-standing tradition of superior quality, classic design, and exceptional customer service. We are dedicated to carrying on this same tradition by offering high quality products at competitive prices. Our friendly, knowledgeable staff is always happy to answer your questions or to assist you in placing your order.